Help centre

Finding products and services

Find health products and services from IHP merchants.

1. Type what you need, or pick a category.
2. Look for the Flex eligible tag.
3. Open an item to see what you pay.

What is Flex?

Flex is health credit from your employer. It expires on the date shown in your wallet and only pays for Flex eligible items.

Why is my item self-pay?

Self-pay items are not covered by your employer's Flex plan. You pay for them with points or your card.

Your bag

Check what is in your bag before you pay.

1. Change quantities or remove items.
2. Add a voucher code if you have one.
3. Select Checkout to choose how to pay.

Checking out

Choose how to pay. Your Flex is used first, then points, then your card.

1. Check the Flex amount (lower it if you want to keep some).
2. Choose how many points to use, if any.
3. Pay the card amount that is left, if any.

• You earn 1 point per S$1 you pay out of pocket, times your tier bonus.

Wallet: Flex and points

See your Flex credit and points, and how you used them.

1. Flex is health credit from your employer. It expires on the date shown, so use it before then.
2. Flex only pays for items marked Flex eligible. Check the eligible categories in the Flex explainer.
3. Points are earned from purchases, missions and check-ins. 100 points = S$1 at checkout.
4. Use the tabs to see your Flex history or your points history.

• Unused Flex does not roll over after the expiry date.

Orders, invoices and refunds

Track your orders, download invoices and request refunds.

1. Select an order to see its status.
2. Download the invoice from the order page.
3. Request a refund within 7 days of completion.

How do I claim from my employer?

Download the PDF invoice from your order and submit it to HR with the order number. Flex-paid amounts are already deducted, so only claim what you paid yourself.

How do I get a refund?

Open a completed order and select Request refund within 7 days of completion. Tell us what went wrong and IHP will review it.

Rewards and tiers

Earn points by staying healthy and shopping, then spend them at checkout or on rewards.

1. Check in daily to build a streak.
2. Finish missions for bonus points.
3. Redeem a reward from the catalogue below.

• Higher tiers earn points faster.
• 100 points = S$1 at checkout.

How do I move up a tier?

Tiers follow the points you have earned in total. Spending points never lowers your tier.

Where do I use a voucher I redeemed?

Open My vouchers, copy the code and paste it in the Promo code box at checkout.

Daily actions

Small daily actions that earn points: check in, sync steps, take the quiz and spin the wheel.

1. Check in to build a streak.
2. Sync your steps.
3. Take the quiz.
4. Spin once a day.

Your account

Your member home: see what to do next and jump to your wallet, orders, bookings and rewards.

1. Work through the Get started checklist.
2. Use the shortcuts to open your wallet, orders or bookings.
3. Open the Help centre if you are stuck.

What are points?

Points are earned by staying healthy and shopping: daily check-ins, quizzes, missions and purchases. 100 points = S$1 at checkout.

How do I use a booking QR or voucher?

For a booking, show its QR at the outlet and the merchant scans it. For a rewards voucher, copy the code and paste it in the Promo code box at checkout.

Wishlist

Products you saved for later.

1. Tap the heart on any product to save it.
2. Come back here to compare and buy.

Notifications

Updates about your orders, bookings and rewards.

1. Select Open on an update to go to the page it is about.
2. Mark updates as read to clear the badge.